UK261
Some delayed, cancelled and denied-boarding journeys can trigger assistance or compensation rights. Coverage, notice periods and exceptions matter.
UK GUIDEPASSENGER ASSISTANCE / YOUR JOURNEY MATTERS
Delayed flight?
Know your rights.
Flight delayed, cancelled or disrupted? Understand the next steps and which rules may apply to your trip.
OPEN RIGHTS ASSISTANTAIR PASSENGER RIGHTS
Flight rights depend
on your journey.
Rules depend on where your flight begins, where it lands, the operating airline and the circumstances of the disruption.
EU261
Depending on route and operating carrier, journeys may qualify for care, rerouting, refund or compensation. Extraordinary circumstances may affect payments.
EU GUIDEDOT rules
Refund eligibility and passenger assistance differ from EU-style compensation. Review the applicable airline policy and official US guidance.
US GUIDEAPPR
Canada's air passenger protection framework uses the cause of a disruption, carrier size and other factors to establish rights.
CANADA GUIDEConsumer protections
Australian passenger remedies depend on consumer law, the airline's conditions and the particular disruption. There is no blanket EU261-style formula.
AUSTRALIA GUIDEFind your next step.
Use our interactive screening tool as a starting point before contacting the airline.
OPEN ASSISTANTWHAT TO DO FIRST
When things
don't go to plan.
01
Save the details
Keep your booking confirmation, boarding pass, notifications and receipts.
02
Ask the operating airline
Use the official booking portal or customer service to request a written explanation and available solutions.
03
Review your rights
Compare your route, event type and airline against the relevant country rules before escalating a claim.
DELAYED FLIGHTS, CANCELLATIONS & REFUNDS
Find the right
next step.
A practical approach to flight disruption keeps the focus on your booking, your destination and the assistance you need right now.
When your flight is delayed
Ask the operating airline for its latest flight status and any care or rebooking options. Keep receipts and confirmation messages. The rules for compensation vary by route and the reason for the delay. Read the delay checklist.
When your flight is cancelled
Check whether you can choose a replacement flight or a refund, and retain the airline's cancellation message. Your options depend on the operating airline and applicable consumer protections. Read the cancellation guide.